Privacy Policy
Cayuga Collection
Privacy Policy
Last Updated: 03/11/2026
- Introduction
This Privacy Policy describes how Arenas Del Mar Beachfront & Rainforest Resort (“we”, “our”, or “us”) collects, uses, and protects personal information when you visit or interact with our website, https://arenasdelmar.com/ (the “website”).
We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws and best practices.
This Privacy Policy explains:
- What information do we collect
- How we use that information
- How we protect your data
- How cookies and tracking technologies are used
- Your rights regarding your personal information
By using this Website, you agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect the following categories of information.
- Personal Information You Provide
When interacting with our website, you may voluntarily provide personal information including:
- Full name
- Email address
- Phone number
- Country or location
- Reservation details
- Travel preferences
- Special requests or dietary information
- Any other information you submit through forms
This information may be collected when you:
- Submit reservation or booking inquiries
- Contact us through website forms
- Sign up for newsletters
- Communicate with our customer support team
- Request travel information or offers
Automatically Collected Information
When you visit our website, certain information may be automatically collected through cookies and analytics technologies, including:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time and date of visits
- Referring websites
- Interaction data
This information helps us understand how visitors use the Website and improve the user experience.
- How We Use Your Information
We may use collected information for the following purposes:
- Processing reservation inquiries and bookings
- Responding to customer service requests
- Communicating with you regarding reservations or services
- Sending newsletters or marketing communications (if you opt in)
- Improving our website functionality and user experience
- Monitoring website performance and analytics
- Ensuring website security and preventing fraud
- Complying with legal obligations
We will only use personal data where we have a legitimate reason to do so.
- Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies are small files stored on your device that help us recognize your browser and remember certain information.
We may use the following types of cookies:
Essential Cookies
Required for basic website functionality, such as:
- Navigation
- Security
- Booking functionality
These cookies cannot be disabled.
Analytics Cookies
These help us understand how visitors interact with the Website by collecting anonymous usage data.
Examples may include tools such as:
- website analytics platforms
- traffic monitoring tools
Marketing Cookies
These cookies may be used to deliver relevant advertising or measure marketing campaign effectiveness.
Users can manage cookie preferences through our cookie consent banner or their browser settings.
- Sharing Your Information
We do not sell personal information.
However, we may share information with trusted third parties when necessary, including:
- Booking and reservation platforms
- Payment processors
- Website hosting providers
- Analytics providers
- Marketing service providers
- IT and security vendors
These providers are only permitted to process data on our behalf and must maintain appropriate confidentiality and security protections.
We may also disclose information when required by law or to protect legal rights.
- Data Retention
We retain personal data only as long as necessary for:
- Providing requested services
- Legal or regulatory compliance
- Business and operational purposes
Once data is no longer needed, it will be securely deleted or anonymized.
- Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Secure hosting environments
- Encryption technologies
- Access control procedures
- Regular security monitoring
While we strive to protect your information, no system can guarantee absolute security.
- Third-Party Services
Our website may contain links to third-party websites or services, including booking platforms or travel partners.
We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
- Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Withdraw consent for marketing communications
- Request data portability where applicable
To exercise these rights, please contact us using the information below.
- Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal data from children.
If we become aware that such data has been collected, we will take appropriate steps to remove it.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or website functionality.
The updated version will always be posted on this page with the revised Last Updated date.
- Contact Information
If you have questions about this Privacy Policy or how we handle personal data, please contact us:
Arenas Del Mar Beachfront & Rainforest Resort
Manuel Antonio, Puntarenas, Costa Rica
Phone: +506 4040-0422
Email: reservations@arenasdelmar.com
Website: https://arenasdelmar.com/
Solar Water Heating
With sunshine aplenty in Manuel Antonio, we’re putting it to good use at the resort
We work hard to keep our carbon emissions as low as possible. One way we do that is by using solar energy generated at the hotel to heat water for our guest and staff rooms.
If it happens to be cloudy, we have energy-saving auxiliary water heaters as a backup. Your showers and jacuzzi will always be piping hot!
Organic Cleaning Products
Surrounded by 11 acres of nature reserve, we like to keep things… natural!
Warning! Flammable! Toxic! With labels like these on many conventional cleaning products, going 100% organic was a no-brainer for us. The fully biodegradable products we use don’t contain hazardous chemicals so they won’t adversely affect our ecosystems.
Green Gardening
Irrigating 11-acres of lush forest takes a lot of water, but we’ve got a smart solution
For many months of the year our Rainforest becomes bone dry and needs to be watered. To ease the demand on fresh water, we put our wastewater to good use by purifying it onsite. We make it completely suitable for irrigating our gardens.
Feel-Good Food
What makes our food feel-good? Hint: it’s not just the delicious flavors
We think food tastes better when it’s ethical and hasn’t been shipped from a faraway land.
We work closely with our local suppliers to ensure that every product is organic, that every chicken is hormone-free and that every cow is grass-fed.
Easy Being Green Tour
Take our complimentary
Back-of-the-House Tour
Let us show you how we’ve gone green. We’ll take you around the hidden areas. Give you real insight into how we interpret sustainable hospitality.
Sustainability in Action
“The Sustainability Manager gave us an amazing tour of the property and insights into what “sustainability” means for Arenas del Mar – everything from a pool-cleaning system that doesn’t use chlorine so birds can drink from it, to addressing the needs of local communities. Most of this had been invisible to us prior to taking the tour, and it made us appreciate our stay much more!”
– Stephanie, Washington DC
